In today’s global business environment, having access to a wide range of contractors can afford companies a significant competitive advantage. But managing those contractors and ensuring that they meet with not only your standards, but the standards set by regulators, can be an undertaking. Valero Energy (Ireland) Limited. joined 33 other Valero sites using ISN’s online contractor management platform, ISNetworld, to help meet its contractor management goals and manage its workforce. Throughout Ireland and the U.K., Valero Energy (Ireland) Limited is a well-known distributor of home heating oil, lubricants and other energy products. Expanding into Ireland’s marketplace ISN currently supports over 500 Hiring Clients operating in over 85 different countries; and this recent implementation by Valero Energy (Ireland) Limited represents a significant opportunity in Ireland’s dynamic marketplace. With an increasing number of international companies establishing their headquarters in Ireland, maintaining a strong health, safety and environmental (HSE) culture there has never been more important. “Operational safety is a global concern,” says Bonney Hodges, Senior Manager at ISN EMEA. “By working with a company like Valero, which makes a significant contribution to Ireland’s energy sector, we look forward to helping streamline the pre-qualification and procurement process for Valero and its contractors and suppliers.” More information Please contact the ISN Customer Service Team to learn more about how ISN is working with Valero.
This year’s Spill Control Association of America (SCAA) Annual Meeting & Conference will take place from Tuesday, March 28 – Thursday, March 30 in Washington, D.C. The SCAA was organized to actively promote the interests of all groups within the spill response community. Members gather each year to gain exposure to the latest business information and industry updates specifically targeting the spill community. Interactive Panel Discussions: The SCAA Meeting & Conference will feature panel discussions led by content experts to offer innovative insights on matters relevant to the spill response community. ISN Director, Brittany Surine, ISN Hiring Client, Paul Decker, Corporate Manager for Contractor Safety and Construction Services at Buckeye Partners and four others will be participating in the safety panel regarding Challenges of Compliance Management on Wednesday, March 29 from 8:30am – 10:00am. The panelists will explore the Health, Safety, and Environmental (HSE) and compliance management practices prevalent within organizations who comprise the SCAA. For more information on the conference, please visit their website at http://www.scaa-spill.org/annual-meeting.php.
The month of March is dedicated to Ladder Safety. Each year, thousands of people suffer significant injuries, and over 300 fatalities occur, due to ladder-related incidents. National Ladder Safety Month promotes the safe use of ladders at home and in the workplace. The different areas of focus throughout the month include: March 1 – 11: Why to Choose Ladder Safety and How it Affects Each Person March 12 – 18: Ladder Safety in the Workplace March 19 – 25: At Home Ladder Safety March 26 – April 1: Proper Disposal and Inspection of Ladders National Ladder Safety month is sponsored by the American Ladder Institute (ALI), which is a non-profit association dedicated to promoting ladder safety. The ALI is the only American National Standards Institute (ANSI) approved creator of U.S. safety standards regarding ladders. As part of ISN’s continuing commitment to Health and Safety awareness, we have included some basic ladder safety tips. Please find these tips below. Always use three points of contact while using a ladder Inspect the ladder before each use Ensure that only one person is on the ladder at a time Select and use the correct ladder for the job Ensure the ladder is placed on a solid and level foundation Help us celebrate National Ladder Safety Month by ensuring your family, friends, coworkers and employees stay safe when working on, or near ladders.
The ISN Team will be attending the 2017 Safety 360 Conference on Tuesday, 21 March – Wednesday, 22 March in Auckland, New Zealand. Safety 360 will address the latest updates in health and safety legislation and give informative insights into industry issues. The conference will feature four summits: Safety Leaders, Hazardous Substances Management, Occupational Health and Health & Wellbeing. Attending will give you the insight your industry needs to go above and beyond in health and safety. Visit Our Booth The ISN team will be available in the expo hall at Booth 32 throughout the conference. Stop by to discuss your contractor management goals and learn more about our online contractor management platform, ISNetworld. We will be providing live demonstrations of ISNetworld and sharing our industry-wide benchmarking reports. We hope to see you there.
The 11th annual Stevie® Awards for Sales & Customer Service were held on Friday, February 24th. The Stevie Awards, which are the world’s premier business awards, were created in 2002 to recognize the achievements of customer service, business development, contact centers and sales professionals worldwide. ISN’s commitment to excellence in Customer Service was recognized at the Stevie Awards this year with the following awards: Contact Center of the Year (up to 100 employees) – ISN Sydney Office, Silver Contact Center of the Year (up to 100 employees) – ISN London Office, Bronze Contact Center of the Year (100+ employees) – ISN Dallas Office, Bronze Training Team of the Year – Bronze Belinda Field, Associate Vice President at ISN, says, “It is a combined effort across all teams at ISN to serve our global customer base. To be a Stevie Award recipient for the third straight year is an honor and testament to our ongoing commitment of providing a high level of service for our customers.” Approximately 2,300 nominations from organizations of all sizes, and almost every industry, were considered in this year’s competition, which represented an increase of 11% over last year. Finalists were chosen based on scoring by 77 professionals globally, acting as preliminary judges. To learn more details about the 11th annual Stevie Awards, please click here.
ISN held its first ISNstitute Certified User Program for Hiring Clients on February 7-9, 2017 at its headquarters in Dallas, Texas. Over 40 participants representing more than 30 companies across multiple industries attended the program. ISNstitute provided participants with the opportunity to benchmark their company’s current processes and receive comprehensive, hands-on training on ISNetworld functionality. Attendees also took advantage of networking opportunities and received an ISNetworld Certified User Certificate at its completion. “I found the Certified Users Program to be very informative and look forward to utilizing several of the new tools introduced,” said Patti Crosby at Jones Lang LaSalle. Tom Talbot, Division Safety Manager at Bunge stated, “I now have full confidence working with all the tools at my disposal, but most important is the benefit to the Bunge implementation due to my participation.” ISNstitute participants were also able to: Learn strategies for engaging employees in the contractor management process Review ISNetworld from the contractors’ perspective Participate in usability testing of tools included in ISNetworld 12.0 “We introduced this new program to provide an experience for Hiring Clients to share and learn best practices in contractor management,” said Brian Callahan, Executive Vice President and Chief Operating Officer at ISN. “The participation, along with the support and feedback we received, are instrumental in facilitating continual improvement in workplace safety.” For additional information, please contact your ISN Account Representative or the ISN Customer Service Team by phone or at customerservice@Isn.com.
ISN offers a tool for contractors to grant permission to Insurance Agents or Brokers to assist their company with meeting their Hiring Clients’ insurance documentation requirements. By insurance agents or brokers registering online with ISNetworld here, they are able to: View Hiring Client insurance documentation requirements and submit insurance and Experience Modifier documentation directly in ISNetworld on the insured contractor’s behalf. Monitor their insured contractor’s policy expiration dates, outstanding items and submit renewal documentation proactively. “One of the tools we love is the Agent/Broker Tool. It has saved us multiple hours of communication with our insurance agent, which makes the turnaround much faster for getting documents back to the customer,” said Gary Huffman, Riddleberger Brothers, Inc. Thousands of insurance agents and brokers have registered to take advantage of this streamlined process. Insurance compliance on average is 22% higher when Agents/Brokers submit on behalf of their contractors. On average, Agents/Brokers also submit certificates of insurance 3.5 days prior to the expirations, while contractors submit only 0.5 days prior to their coverage expiration. “Using the system has helped to drastically reduce the time it takes our agency to address any outstanding items,” said Brenda Sommers, BancorpSouth Insurance Services. To find out more about how agents or brokers use this tool to manage their insured contractor’s insurance and Experience Modifier documentation in one centralized location, please reference FAQ’s here: Insurance Agent Broker FAQs. Send the Registration Form to your insurance agent or broker to initiate their ISNetworld registration. There is no charge for this service.
Savanna Energy Services Corp. is a global leader in drilling, well servicing and oilfield rentals. It currently operates a modern, diverse drilling rig fleet, geared for maximum performance in major oil and gas markets. Savanna recently expanded its use of ISNetworld to include subcontractor management. This comes as part of Savanna’s ongoing efforts to promote the well-being and protection of its workers, the public and the environment. Subcontractor Management Solution “Expanding our use of ISNetworld enhances our ability to work with our many valued contractors as a part of Savanna’s commitment to continuous improvement in health, safety, and business processes,” said Dan Pippard, Vice President, Health, Safety, and Environment at Savanna Energy Services. Savanna continuously strives to operate under its key vision of defining leadership in global energy services through people, innovation and technology. The key values below outline how Savanna strives to achieve its vision every day: Integrity – Demonstrating the courage to do the right thing. Relationships – Building collaborative partnerships. Excellence – Setting the industry standards. Sustainability – Driving short and long term success. “We are pleased to expand our partnership with Savanna to include subcontractor management,” says Jenny Buckley, Western Canada Director at ISN. “We look forward to helping Savanna contribute to a safer workplace and achieve its key vision.” More information To learn more about Savanna’s partnership with ISN, please read the implementation letter here.
With more than 60,000 contractor companies reporting health and safety performance and work hour activity to their Hiring Clients in ISNetworld, ISN is pleased to provide this summary on work hour activity and safety performance trends over the past three years (2013, 2014, 2015) on U.S. contractors in the following six industry groups: Upstream – Onshore; Upstream – Offshore; Midstream (Pipeline); Downstream (Refining); Utilities, Distribution and Power Generation; and Chemicals. For a side-by-side comparison a control group of contractor companies in the same industry, having reported hours worked and health and safety data in ISNetworld for 2013, 2014 and 2015 was created, and includes 15,124 U.S. contractor companies in the above-mentioned industries. To view the entire report, click here. To request a copy of ISN’s publications, including white papers and benchmarking reports, visit ISN’s Publications.
ISN is pleased to announce that Canadian intermediate gold producer Detour Gold Corp. has recently implemented ISNetworld as its contractor information management system. The company owns and operates one of the largest gold-producing mines, with reserves of over 16 million ounces of gold. This implementation is also significant for ISN, as it represents further expansion into Canada’s $57 billion mining industry. Maximizing HSE performance Detour Gold is well-regarded for its long-standing commitment to improving its safety, social, economic and environmental performance. It also supports the communities surrounding its mine by partnering with local Aboriginal Communities. By using ISNetworld, the company will help ensure that Detour Gold’s employees and contractors adhere to the highest standards of safety. “At Detour Gold, we are committed to ‘Zero Harm,’ making the right choices so everyone goes home safe at the end of every day,” says Trevor Good, Supply Chain Superintendent at Detour Gold. “Our goal is to operate safe workplaces that are incident and injury free; and ISN helps us achieve this goal,” he continues. Expanding into Canada’s mining industry “The mining industry contributes significantly to Canada’s national and local economies,” says Kim Ritchie, Eastern Canada Director at ISN. “And we’re thrilled to support one of the country’s leading mining companies by helping foster a safety culture that leaves a lasting legacy,” she continues. More information To learn about ISN’s partnership with Detour Gold, you can read our implementation letter here for more details.  http://s21.q4cdn.com/154471198/files/doc_downloads/detourgold_sr_2016.pdf p. 8