ISN Insider

ISN has recently completed the phased release of ISNetworld 12.0, the latest version of its online contractor management platform, which provides customers with new tools and updates to the platform’s appearance, functionality and security. These enhancements further refine the user experience, incorporating industry best practices and feedback received from customers. “We are strong believers in constant improvement, and this latest release is another example of how we continually strive to meet our customers’ needs and provide them with the best user experience possible,” says Brian Callahan, ISN President and Chief Operating Officer. “Updates that make ISNetworld more user-friendly allow our customers to complete their work in the platform faster, enabling them to spend more time on business-critical tasks.” Upon logging into ISNetworld, users will see a more personalized experience with tiles offering key statistics and quick access to action items, favorites, client grades and dashboard graphs. Additionally, the left navigation menu now allows customers to quickly locate tools within ISNetworld with added search functionality. ISNetworld 12.0 includes new tools that provide customers access to additional information, such as state-level licenses and subcontractor scorecards. Several enhancements were made to existing tools as well, including additional reporting capabilities on site-based and employee-level data and expansion of tools available on mobile devices. “We appreciate the customers who offered feedback and contributed to this update of ISNetworld,” says Brandi Surine, ISN Vice President and Enterprise Architect. “We look forward to collecting feedback on ISNetworld 12.0 and will continue to search for ways to maximize the user experience and add value to all customers’ subscriptions.”

ISN is pleased to announce the opening of its 10th office on April 2, 2018. Located in Mexico City, Mexico, the office will help serve the rising demand for its contractor management expertise across the region. “With a local presence in Latin America, we have an exciting opportunity to serve our existing customer base and expand the use of ISNetworld to new companies,” says Brian Callahan, President and Chief Operating Officer of ISN. “We are pleased to support our customers who represent the diverse and vibrant economy of Mexico and South America in the energy, food & beverage, healthcare and manufacturing industries.” Making Zero Accidents a reality Over the years, Mexico has made considerable strides in improving the safety conditions for workers. Fatal occupational injuries per 100,000 workers declined from 11% in 2004 to a low of 7.9% in 2014.1 Not only are these advancements important for ensuring the wellbeing of workers, the decrease in injuries is helping companies in Mexico get closer to making zero accidents a reality. “We’re confident ISNetworld will help Hiring Clients select the most qualified contractors for the job,” says Jenny Buckley, Director of ISN. “With an office and dedicated team in Mexico City, we will continue sharing industry best practices and partnering with Hiring Clients and contractor customers alike.” For additional information on ISN’s global reach visit https://www.isnetworld.com/about-isn/global-operations 1http://www.ilo.org/

The International Organization for Standardization (ISO) released a new standard, ISO 45001, on March 12, 2018. ISO 45001 replaces OHSAS 18001 as the international standard for occupational health and safety management systems, and is designed to enhance the safety culture within an organization as well as drive focus on safety from the top down. The new standard: Introduces leadership and management commitment to the occupational health and safety management system. Operates on the Plan-Do-Check-Act model. Considers risk management to be a key component of a robust occupational health and safety management system. Focuses on the business context of occupational health and safety management. Takes external and internal stakeholders into consideration. ISO has set a deadline of March 2021 for organizations that are currently OHSAS 18001 certified to migrate to the new ISO 45001 standard. The occupational health and safety management system is a helpful tool for organizations to incorporate a culture of safety and promote collaboration amongst other management systems. Additional information regarding the new standard and action required are addressed on the ISO website.

Healthcare facilities are critical to our communities, and safety plays a vital role in their day-to-day operations. When hiring external contractors and suppliers, maintaining the highest safety standards help ensure that everyone has a secure environment and reduces risk for patients, families and staff members. To further strengthen its workplace safety practices, The Ottawa Hospital has recently implemented ISNetworld as its contractor management platform to better identify and manage only the most qualified contractors and suppliers. “Safety for patients, families and staff members is essential in providing high-quality health care,” says Thomas Hayes, Director, Safety, Security, Parking and Staff Health of The Ottawa Hospital. “By leveraging ISNetworld to help ensure the contractors and vendors we work with are committed to safety and well qualified, we improve safety for everyone who comes through our doors.” “As ISN’s customer base continues to expand into new markets, we look forward to helping our first Hospital Hiring Client execute their continued focus on workplace safety,” says Kim Ritchie, Director, ISN Eastern Canada. Learn more To learn more about The Ottawa Hospital’s implementation of ISNetworld, click here for more details. About The Ottawa Hospital The Ottawa Hospital is one of Canada’s largest learning and research hospitals, with more than 1,100 beds, approximately 12,000 staff members and an annual budget of about $1.2 billion. Our focus on learning and research helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care. The Ottawa Hospital has received the highest rating from Accreditation Canada, Accredited with Exemplary Standing, reflecting our commitment to provide the world-class, compassionate care we would want for our loved ones. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges. http://www.ottawahospital.on.ca/  

About GEAPS The Grain Elevator and Processing Society (GEAPS) is an international professional association of individuals that work in the grain handling and processing industry. GEAPS has over 2,800 members and is represented in over 20 countries. GEAPS Exchange 2018 The 2018 GEAPS Exchange will take place March 24-27 in Denver, Colorado. GEAPS Exchange provides educational sessions for attendees to learn about the latest trends, innovations and best practices from across the industry. The exhibitor hall will feature the latest in operations solutions and new technologies. Visit Our Booth The ISN team will be available at booth 943 throughout the conference. Visit us to learn more about how ISN helps connect Hiring Clients with safe and sustainable contractors, facilitating partnerships to help ensure compliance with safety and procurement standards. We will also be providing live demonstrations of our online contractor management platform, ISNetworld.

ISN will be presenting and exhibiting at the 2018 Safety 360 Conference on Tuesday, 27 March – Wednesday, 28 March in Auckland, New Zealand. The focus of the conference is to discuss and share best practice safety culture across all sectors and industries with legislative updates, case studies, and interactive panel discussions. The conference will feature four summits: National Health & Safety Leaders, Hazardous Substances Management, Health & Wellbeing and Occupational Health. ISN will be presenting on Tuesday, 27 March at 2:10pm at the National Health & Safety Leaders’ Summit on “What is Best-in-Class in Contractor Management?”. Visit Our Booth The ISN team will be available in the Expo Hall at Booth 35 throughout the conference. We will be providing live demonstrations of ISNetworld, ISN’s online contractor management platform. We will also be sharing our “What is Best-in-Class in Contractor Management?” White Paper and benchmarking reports analysing Australia and New Zealand contractor health and safety performance data. We hope to see you there.

ISN is pleased to announce the ISN CONNECT conference will have over 30 breakout sessions on the latest industry initiatives and trends impacting contractor and supplier information management. The agenda outlining these sessions and speakers is now available at www.isnconnect.com. These sessions will feature more than 60 speakers from organizations such as Bristol-Myers Squibb, The Campbell Institute at the National Safety Council, Devon Energy, Fieldwood Energy, Georgia-Pacific, Johnson & Johnson, Monsanto, Nestlé Purina, Nucor, Nustar Energy, Pioneer Natural Resources and more, on topics such as: Managing Employee-Level Data Accident and Incident Investigation Prevention of Serious Injuries and Fatalities (SIFs) Managing Contracts and Insurance ISNetworld Functionality Updates ISN CONNECT attendees are able to earn CEUs and CMPs by attending both days of the conference. Additional educational opportunities throughout the conference are below: Hands-on Labs: One-on-one training on the latest ISNetworld functionality. Usability Labs: Opportunity to provide feedback on ISNetworld’s user interface. Functionality Demonstrations: Kiosks will be available in the common areas of the conference for a quick, high-level training on key functionality. OSHA Recordkeeping Course: Receive an additional .2 CEUs. OSHA Psychological Aspects of Accident Prevention: Receive an additional .2 CEUs. To learn more and register for the labs and OSHA courses, visit ISN Events. Visit www.isnconnect.com for updates on the agenda, or to register for the conference and the additional classes listed above. There is no fee for customers to attend.

ISN’s commitment to excellence was recognized at the 12th annual Stevie® Awards for Sales & Customer Service on February 23, where it received two Gold awards for Customer Service Training Team of the Year and Contact Center of the Year (Up to 100 Seats) in the Technology Industries category. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards®. “We are dedicated to providing the highest level of service to our customers,” said ISN Vice President Belinda Field. “It is a team effort to continue to improve our standards of customer service, and recognition from the Stevie Awards for the fourth straight year is confirmation that we have been able to maintain, and even exceed, our quality of service year-over-year.” ISN’s award winning customer service team provides 24-hour support during the business week through its contact centers in Dallas, London and Sydney. Contractor customers are able to get unlimited support from ISN by phone, email and chat. “All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards President Michael Gallagher. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. To learn more details about the 12th annual Stevie Awards, please click here.

The America Wind Energy Association (AWEA) will host the AWEA Wind Project Operations & Maintenance (O&M) and Safety Conference on February 27-28 in San Diego. As the national trade association for the U.S. wind industry, AWEA promotes wind energy as a clean source of electricity for American consumers. Wind power is the country’s fastest growing energy sector with enough operating turbines to power 20 million average homes. Why Attend? The AWEA Wind Project O&M and Safety Conference is the largest gathering in North America of wind energy operational professionals and technicians. The conference provides the opportunity to network with wind power professionals, thought leaders and policy makers across the country. Stop by our Booth The ISN team will be located at Booth 46. Visit us to learn how ISN helps connect Hiring Clients with safe and sustainable contractors, facilitating partnerships to help ensure compliance with safety and procurement standards. We will be providing live demonstrations of our online contractor management platform, ISNetworld, and have copies of our benchmarking reports and white paper, What is Best-in-Class Contractor Management, available.

ISN CONNECT, ISN’s users conference, brings together thousands of industry leaders to share and collaborate on best practices and industry initiatives impacting contractor and supplier management. Join us in Dallas, Texas, on May 1 & 2 for the 2018 ISN CONNECT conference and hear from informative keynote and breakout session speakers. The conference will feature presentations from speakers on topics including: ISNetworld Functionality Updates Accident and Incident Investigation Managing Employee-level Data Serious Injury and Fatality (SIF) Prevention Managing Contracts and Insurance ISN CONNECT also provides the below opportunities: Industry Panels Hands-on and Usability Labs Live Functionality Demonstrations Entertainment from Musical Guest Opportunity to Network Please click here to register for 2018 ISN CONNECT. There is no fee for ISNetworld customers to attend. For updates on the conference agenda, additional speakers and registration information visit www.isnconnect.com.